RESTLESS BANDITS AND THE ROUTING OF IMPATIENT
CUSTOMERS
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Kevin Glazebrook, Professor of Management Science, Edinburgh
University
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Restless bandits were introduced by Whittle (1988) and constitute an
intractable class of decision processes which underly a range of
important areas of application. One such area is the control of
queueing systems. The talk will illustrate ideas and approaches by
discussing a problem involving the optimal routing of impatient
customers to a collection of parallel service stations.